Refund and Returns Policy

At Cute Shopping, we want you to be completely satisfied with your purchase. If you are not happy with your coloring books, we offer a straightforward refund and returns policy to ensure your shopping experience is positive.

Returns

Eligibility for Returns:

  • You have 10 days from the date of delivery to return your product.
  • The product must be in its original condition, unused, and in the original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Items purchased on sale or with a discount (unless damaged or defective)

How to Return an Item

  1. Contact Us: Before returning a product, please contact our customer service team at ilovecutedrawings@gmail.com to initiate the return process. Provide your order number and reason for the return.
  2. Prepare the Package: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
  4. Send the Return To: The address mentioned in the response email from our customer service team.

Refunds

Processing Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.

Partial Refunds:

  • Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at https://shop.cuteeasydrawing.com/contact

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.

Need Help

If you have any questions about the Refund and Returns Policy, You can contact us:

Thank you for shopping with Cute Shopping! We appreciate your business and are committed to ensuring your satisfaction with our products.

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